CFPB v. Pennsylvania Higher Education Assistance Agency

Pennsylvania Higher Education Assistance Agency and National Collegiate Student Loan Trusts allegedly violated the Consumer Financial Protection Act of 2010’s prohibition on unfair and deceptive acts and practices in connection with their failures to properly process and respond to student loan servicing requests from student borrowers, including requests for relief as a result of the COVID-19 pandemic, according to CFPB.

Summary generated from official Consumer Financial Protection Bureau press release