CFPB v. Sutherland Global Services, Inc., Sutherland Mortgage Services, Inc., and Sutherland Government Solutions, Inc.

Sutherland Global Services, Inc., Sutherland Mortgage Services, Inc., and Sutherland Government Solutions, Inc., [Sutherland] allegedly sent borrowers repayment or “due and payable” letters that often falsely conveyed that their loans were in default and that the full amount of their loan was due. According to CFPB, Sutherland also failed to effectively service borrowers’ reverse mortgages, including by routinely failing to acknowledge, timely respond to, and substantively respond to borrowers’ time-sensitive information requests and error notices; failing to acknowledge, investigate, and correct servicing errors; and failing to engage in two-way communications with borrowers, including after sending repayment letters to borrowers.

Summary generated from official Consumer Financial Protection Bureau press release