FINRA v. Tradier Brokerage, Inc.

Tradier Brokerage, Inc. allegedly failed to report accurate statistical and summary information regarding written customer complaints to FINRA, including hundreds of omitted complaints concerning the functionality of its online system and website, customer service, and issues with margin and options trading. The firm also appears to have not established, maintained, or enforced a supervisory system, including written supervisory procedures, reasonably designed to achieve compliance with FINRA Rule 4530(d). Its training and procedures reportedly did not provide reasonable guidance to client service representatives on how to identify customer complaints or the criteria for determining whether complaints should be included in statistical filings.

Summary generated from official Financial Industry Regulatory Authority press release