FTC v. JustAnswer

JustAnswer allegedly deceives people seeking expert advice into enrolling in a monthly recurring subscription without obtaining consumers’ affirmative consent, according to the FTC. JustAnswer and its CEO Andrew Kurtzig allegedly falsely claim that consumers can “join” JustAnswer and get access to expert advice for as little as $1 or $5, according to the FTC. But when consumers sign up to use the service, JustAnswer allegedly enrolls them in a recurring monthly subscription costing anywhere from $28 to $125 and immediately charges them this fee, as well as the $1 or $5 join fee, according to the FTC. JustAnswer's and Kurtzig's conduct allegedly violates ROSCA and the FTC Act, according to the FTC.

Summary generated from official Federal Trade Commission press release